PRIVACY

Your details, handled carefully.

Magic Mark's Tech Services uses the information you provide to respond to your request and help with your technology.

What is collected

Your name, contact details, suburb and optional street address, service and problem details, preferred appointment and contact times, quote preferences and any photos you upload. The booking form never asks for passwords, bank details or identity documents.

How it is used

Mark uses these details to discuss your request, agree on pricing, confirm appointments, prepare quotes and invoices, and keep service and callback records. Optional marketing consent is separate from booking-related messages.

Emails and your private link

If you provide an email address, the site can send request receipts, appointment confirmations and reminders through Resend. Email delivery events help Mark identify failed messages. Your private status link expires after 90 days; anyone you share it with can view the limited booking status and request a change, so keep it private.

Invoices and card payments

Invoices can be sent by email with an attached itemised PDF, work-evidence photos and a private invoice link. The private invoice link expires after one year; anyone you share it with can view that invoice, so keep it private. Online card payments are handled by Square on its secure checkout page. This website does not collect or store your card number or security code. Invoice references, amounts and payment status are shared with Square to match payments to invoices. Mark’s portal records verified card payments, refunds and any cash, bank-transfer or card payments received elsewhere recorded manually.

Photos and backups

Photos are optional, kept privately and used to assess your job. Photos attached to an invoice are included in its customer PDF and private invoice link. Anyone holding that link can view the included photos. Larger originals are stored privately; smaller print-ready copies keep emailed invoices manageable. Please hide personal information before uploading. Private record backups support recovery and do not make your details public.

Calendar and access

Booking information is available in Mark's password-protected owner portal. Confirmed jobs are copied to Mark’s private business Google Calendar with customer names, phone numbers, visit addresses, job summaries and appointment times so he can plan his work. Unavailable periods use generic titles; internal notes and photos are not copied. Hosting, storage and email providers process information needed to run these services. Your details are not sold.

Private business records

Customer contact details, jobs, appointments, invoices, payments, expenses and refund records are copied to Mark’s private business Google Sheets workbook for record keeping. The workbook is not publicly shared. Google processes this information to provide the spreadsheet service; only authorised business access is intended. Corrections in the owner portal update the connected records.

Keeping or correcting your details

Records are kept as reasonably needed for service, accounting and support. Contact Mark at magicmarktechservices@gmail.com to ask about, correct or request removal of your information. Some accounting records may need to be retained.

Marketing

You will receive occasional tips or service updates only if you separately choose that option. You can opt out at any time by contacting Mark.